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Thank you for showing interest in the job position: IT Guest Servicing Systems Engineer.

In order to be considered for this position, please review the job description provided below, Click Apply and fill out the Job Application Form.

Berean Group is looking for  IT Guest Servicing Systems Engineer
 
This is an onsite position.
 
Location: Miramar, FL (South Florida)
Duration: 8 Months contract

 
Note: US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.
 
Scope of work:

1) Production support of shipboard Guest Servicing Systems - Interactive Television, Internet Cafe, Digital Signage (Way Finding), AffairWhere, SilverWhere and associated Hotel-Guest systems. Support tasks include managing the shipboard production tickets and resolving issues.
2) Will be assigned as resource for shipboard projects (upgrades, dry docks, NewBuilds, enhancements), requiring server/application builds in our lab environments and on site shipboard deployments
3) Participate in all phases of project deployment: Build, Stage, Test, User Acceptance Testing, Deployment and live support of application
4) Test and certify version updates received from system vendor ;
5) Maintenance and general ownership of application (roadmaps, analyze trends in support, etc.)
6) Responsible for carrying an on call duty phone and rotate with team mates.
 
Required skills/competencies:
Experience in supporting packaged applications ; Experience with Guest Servicing systems (this experience typically obtained in a hotel or cruise line environment) ; Analytical skills ; Incident/Problem resolution skills, Self motivated, Ambitious, Strong sense of ownership, strong communication - required
 
Preferred Skills:
Experience with MS SQL ; Some knowledge of troubleshooting network, security, and communication issues. Knowledge of Unix; Experience with Apple OS a plus. Microsoft OS server and client. Experience with Fidelio Cruise modules ; Cruise industry/hospitality experience preferred ; 2/3 years of field experience
 
Preferred Education:
Degree in Computer Science or 3-5 years of related field experience
 
Travel Required: Yes
 
Travel Description:
35% travel required for shipboard projects/support - Domestic and International
 
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