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Thank you for showing interest in the job position: Network Technician III - MITEL.

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Berean Group is looking for a Network Technician III - MITEL
8 months contract
Location: Aloha, OR
Job description:
Must be certified in : Mitel,installations and maintenance. Candidates certified in multiple technologies are preferred.
Must have at least 5 years of experience. Contractors will supply their own tools and vehicles. 
Summary: Provide prompt and accurate technical support, ensuring a high level of customer satisfaction and adherence to Service Level Agreements (SLAs).
Education/Experience: Bachelor's degree in related technical field or equivalent
education/experience. Certifications to include Avaya, Mitel and Nortel CPE - preferred. 5-7 years of experience.
Skills and Competencies: Ability to demonstrate outstanding customer service skills. Strong oral and written communications skills. Ability to demonstrate strong interpersonal skills and the ability to work independently with minimal supervision. Ability to diagnose and troubleshoot all CPE applications including VOIP problems. Ability to demonstrate strong organizational skills and the ability to follow documentation procedures.
Major Job Duties: Installation and support of Mitel, Nortel and Avaya CPE solutions. Perform maintenance and software upgrades on existing CPE systems using Mitel, Nortel and Avaya software. Moves adds and changes. Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities, escalating problems as required. Accurately and effectively resolving and closing assigned trouble tickets in accordance with SLA requirements. Must be able to work evenings and weekends as needed.