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Thank you for showing interest in the job position: Resident Engineer (3067208).

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Resident Engineer

Duration: 1year

Location is Denver, CO, USA

Serves as on-site company liaison with customer on administrative and technical matters for assigned projects/products/solutions. Has responsibility for operational quality of system equipment. Provides highly visible customer support through the performance of on-site installation (Major Move, Add, Change, or Delete), as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Interprets customers? needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PC?s, and IP telephony/networking/ wireless networking.Job Duties:Maintaining, installing, training, consulting, support, and documentation, of the Enterprise Equipment installed at the customer sites.Oversee the technical accuracy of installations and applications running on the Aruba WLAN product.Work closely with end-users in ensuring the overall satisfaction of the customer installation. Provide assistance as needed in the design and deployment of the Alcatel-Lucent Enterprise equipment.End-to-end Product and performance evaluation. Open Cases within Alcatel-Lucent?s case tracking database, detailing Customer?s issues/questions and your associated response and actions. Resolve Customer product issues through research using appropriate user guides, manuals, product release notes, troubleshooting guide, and other Technical Support Engineers. Visit Customer site when product issue can no longer be effectively diagnosed remotely. Site visit could include capturing more information such as; statistics, traces, dump files, configuration files, hardware revisions, and software revisions. You will be responsible for fully understanding the configuration capabilities of the product, generating workarounds to satisfy customer requests, identifying and isolating the occurrence of product anomalies for correction by R&D. Interfaces with customers/managers in the presentation, interpretation and resolution of technical matters; will be involved in the resolution of highly complex technical problems during various phases of a project (staging, pre-cutover, implementation, cut-over). Obtaining and Maintaining Product Knowledge and Expertise. To follow all escalations from inception to closure this may involve interfacing with Level III Technical Support, R&D, and/or Pre-Sales. Provide Sales with any new selling opportunities at customer location. Work independent with minimal supervision. Experience Skills: General: Strong leadership and mentoring skills. Team player with excellent written and verbal communications skills. The ability to work with little supervisions and make good business decisions.Data Expertise required.

Additional Job Details: 
-- Strong IP protocols required (OSPF, MPLS, BGP, etc) -- Great L2 VPN and L3 VPN knowledge -- Experience with the Alcatel-Lucent Services Router architecture -- Knowledge of the Alcatel-Lucent 7950 XRS an asset -- Excellent configuration, troubleshooting and monitoring of IP networks -- Customer facing skills required